Returns & Exchanges

At CIRCOOTER, we stand behind the durability of our off-road e-scooters and offer a 30-day return window for items in original condition. If your all-terrain ride doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Scooter

  Clean your e-scooter and pack it securely in its original box with all accessories, chargers, and manuals to ensure it is protected during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop the package off at an authorized carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the scooter's condition, we will process your refund or ship your replacement unit within 5-7 business days.